Vice President and Chief Operating Officer
Marcus Tom joined the company as Vice President and Chief Operating Officer in February 2018. Marcus was previously at JAB Beech Inc. where he was SVP, Operations of its Caribou Coffee brand from January 2017 to December 2017 and SVP, Operations for its Einstein Bros. Bagels brand from July 2015 to December 2016. From March 2006 to June 2015, Marcus held several positions of increasing responsibility with Starbucks Coffee Company, most recently as Director of Business Operations for all licensed stores in the U.S. and Canada. Prior to joining Starbucks, Marcus held several positions with YUM Brands International from 1991 to 2006, including being a senior leader for YUM's franchised business in Central America and the Caribbean. Marcus has more than 15 years of experience in operations leadership positions in the restaurant industry.